Refund policy

Returns and refunds

We want you to love your routine. If something isn't right, email us at shop@etceterabeauty.com with your order number and we'll help.

Damaged, defective, wrong, or missing items
If your order arrives damaged or defective, or you received the wrong item, email us within 14 days of delivery. Include your order number and a photo. If your package never arrived, contact us within 14 days of the expected delivery date. We'll send a replacement or issue a full refund, and you won't need to send anything back.

Unopened products
You can return unopened, unused products in their original sealed packaging within 14 days of delivery for a refund of the product price. Email us first to start your return; packages sent without a return request can't be accepted. Return shipping is paid by the customer, and original shipping charges aren't refunded.

Opened products
For hygiene and safety reasons, we can't accept returns of opened or used products, including opened Inside Job vitamin strips.

The Full Routine
Unopened items from The Full Routine can be returned within 14 days of delivery. Each unopened item is refunded at its share of the $136 bundle price.

Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.

Where to send returns
Once your return is approved, we'll email you the return address and instructions.

Questions
Email shop@etceterabeauty.com.